1. Warranty Coverage

We provide a limited warranty on all products sold on Homira.xyz, including:

  • Televisions
  • Connectivity Accessories
  • Control Accessories

Our warranty covers any manufacturing defects in materials or workmanship under normal use. If your product fails due to a defect within the warranty period, we will repair or replace the item, depending on the situation.

2. Warranty Duration

The warranty duration depends on the type of product purchased:

  • Televisions: 1-year warranty from the date of purchase.
  • Connectivity Accessories: 6-month warranty from the date of purchase.
  • Control Accessories: 1-year warranty from the date of purchase.

Please retain your purchase receipt or order confirmation as proof of purchase.

3. Exclusions

Our warranty does not cover the following:

  • Damage due to improper use or handling.
  • Accidental damage, including drops, spills, or electrical surges.
  • Wear and tear from regular use.
  • Products purchased from unauthorized resellers or third-party sellers.
  • Cosmetic damages, such as scratches or dents that do not affect the functionality of the product.
  • Loss of data or any other consequential or incidental damages.

4. Warranty Claims Process

If you believe your product is covered under our warranty, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team via email at support@homira.xyz or call us at [Phone Number]. Please include your order number, a description of the issue, and any relevant photos or videos.
  2. Assessment: Our team will review the information and assess whether your issue qualifies for warranty coverage.
  3. Return Authorization: If your claim is valid, we will issue a Return Authorization (RA) number. You will be instructed to send the defective product back to us for inspection.
  4. Repair or Replacement: Once we receive the returned product and confirm the issue, we will repair the item or replace it with a new or refurbished unit (depending on the situation).

5. Refunds

In some cases, if the product cannot be repaired or replaced, we may offer a refund. Refunds are issued in the same form of payment as the original purchase.

6. Shipping Costs

If your product is found to be defective and is under warranty, Homira.xyz will cover the shipping costs for the return and replacement. However, if the product is not covered by the warranty or the issue is due to misuse, the customer will be responsible for shipping fees.

7. Additional Information

We strive to provide high-quality products and outstanding customer service. If you have any questions or need further assistance regarding your warranty, feel free to reach out to our support team. We are here to help and ensure you have a great experience with your purchase from Homira.xyz.